FAQs

At Union & Scale® we develop, engineer, and test products to detailed specifications. If for any reason a product does not meet your performance requirement, please contact a commercial support representative at 800-270-9557.

All Union & Scale® products are tested and approved according to current regulations and standards. Check the "Learn More" links for specific products to see their full details.

For the full details on our product features and dimensions, check out the "Learn More" links on our product pages.

To offer you the most affordable price, most of our products do not come fully assembled. Instead, we focus on making all our products easy to assemble so you can get to work and focus on the things that matter. For more information check out the "Learn More" links on our product pages.

Union & Scale® can be found at several different retailers. Check the "Where to buy" section at the bottom of this page.

Select Union & Scale® products are available to view in person at partnering Staples stores. Inventory and styles may vary. Contact your local store for more details.

We're sorry for the inconvenience! A new copy of the instructions or a PDF version can be sent to you. Please contact product support at 1-800-270-9557 or productsupport@unionandscale.com.

If your product arrives damaged, contact our product support team at 1-800-270-9557, or productsupport@unionandscale.com, to see if we can send you a replacement or return the damaged product.

We're sorry for the inconvenience! A new parts pack of the hardware can be requested by calling product support at 1-800-270-9557 or productsupport@unionandscale.com regarding your product.

We're sorry for the inconvenience! Most missing product components can be requested and sent to you. These components include:

• Chairs: Arms, base, casters, glides, and hardware
• Desks: Handles, locks, keys, glides, grommets, power bricks, and hardware
• Storage: Handles, locks, keys, casters, glides, and hardware

Please contact Union & Scale® at 1-800-270-9557 or productsupport@unionandscale.com regarding your missing parts with any further questions.

View our Warranty overview to see what warranty applies to your product. If you purchased from one of our resellers, please contact them directly and they will process a warranty request for you.

Please contact Union & Scale® at 1-800-270-9557 or productsupport@unionandscale.com regarding your inquiry.